Henosia Terms of Service

Please read these Terms carefully before using Henosia.

Last updated on April 4th, 2025.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following Terms. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Throughout these Terms the use of the word “including” means “including but not limited to.” If any part of these Terms is held to be invalid or unenforceable, then the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.

Definitions

For the purposes of these Terms of Service:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Henosia ApS.

  • "Website" refers to henosia.com, accessible from https://www.henosia.com and its sub domains.

  • "Service" refers to the Service available at https://app.henosia.com.

  • "Account" means a unique Account created for You to access Our Service or parts of Our Service.

  • "Paid Plan" refers to all types of recurring subscription to the Service requiring the payment of a monetary fee.

  • "Plan" refers to all the types of Plans offered to the Service, regardless of whether the Plan is free or Paid.

  • "Country" refers to Denmark.

  • "Content" refers to but is not limited to text, images, code or other information that can be uploaded, linked to or otherwise made available by You, regardless of the form of that Content.

  • "Terms of Service" (also referred to as "Terms") mean these Terms of Service that form the entire agreement between You and the Company regarding the use of the Service.

  • "You" means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms of Service governing the use of this Service and the agreement that operates between You and the Company. These Terms of Service set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms of Service. These Terms of Service apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms of Service. If You disagree with any part of these Terms of Service, then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Service or Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

User Accounts, Licenses and Access

User Accounts

When You create an Account with Us, You must provide Us the requested personal information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate Termination of Your Account on Our Service. You must choose either a free or a Paid Plan to access the Service.

You agree that You are entirely responsible for maintaining the confidentiality of Your password and agree to notify us if the password is lost, stolen, disclosed to an unauthorized third party, or otherwise may have been compromised.

You agree that You are entirely responsible for any and all activities that occur under Your Account, whether or not You are the individual who undertakes such activities.

You agree to immediately notify us of any unauthorized use of Your Account or any other breach of security in relation to Your password or Our Site or Services that is known to You. Failure to do so constitutes a breach of the Terms, which may result in immediate Termination of Your Account on Our Service.

Under these Terms the Company grants You a limited, personal, non-exclusive, non-transferable license to use the Service. Anything created using the Service under an Unpaid Plan is for personal use only and may not be distributed or sold. Anything created using the Service under a Paid Plan may be used for commercial purposes.

License Restrictions

You may under no circumstances use any spider, crawler, scraper or other automatic device, process or software that intercepts, mines, scrapes, extracts or otherwise accesses the Service to monitor, extract, copy or collect information or data from or through the Service.

You may under no circumstances interfere with or circumvent any feature of the Service, including any security or access control mechanism, or send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs through the Service.

You may be held Accountable for any harm caused to the Company (monetary or otherwise) due to You not adhering to the License restrictions set forth in these Terms.

Access to the Service

We reserve the right to modify or discontinue, temporarily or permanently, all or any portion of the Site and Our Services without notice. We will not be liable to You or to any third party for any modification, suspension, or discontinuance of all or any portion of the Site or Our Services.

We also reserve the right, in Our sole discretion, to reject or remove any material that You submit to the Service, and to restrict, suspend, or terminate Your access to Our Site or Services at any time, for any reason (including, but not limited to, the Company’s sole determination that You violated any provision of these Terms), or for no reason, with or without prior notice, and without liability. Upon termination for any reason or no reason, You continue to be bound by these Terms.

Payment

Subscriptions to Paid Plans are paid in advance. Before You pay any fees, You will have an opportunity to review and accept the fees that You will be charged. Unless otherwise specifically provided for in these Terms, all fees are non-refundable, except as required by law. You will be responsible for all taxes associated with the Service.

When You purchase a Paid Plan for the Service, You agree to the pricing and payment terms listed for the chosen Paid Plan on the Website at the time of the purchase. These may change at any time and at the sole discretion of the Company. Changes may include but are not limited to: the price of the Plans, the Service offered in the Plans and the functionality, Services and Content included in the Plans. You will be notified of any changes to the price of the Plans prior to the change taking place, and the change will become effective in the following billing cycle. Your continued use of the Service after the price change becomes effective constitutes Your agreement to pay the changed amount going forward.

The Company, at its sole discretion, may make promotional offers with different features and different pricing to any of its customers. These promotional offers, unless made to You, will not apply to Your offer or these Terms.

Recurring payment of a Paid Plan

Paid Plans have automatically recurring payments for periodic charges. The Billing Date is the date when You purchase Your first subscription to the Service. The Paid Plan will begin on the Billing Date and continue for the subscription period that You select on Your Account and will automatically renew for successive periods of the same duration as the initial subscription period unless You cancel the Paid Plan or we terminate it. If You purchase a Paid Plan, then You authorize the Company’s third-party payment processors to periodically charge, on a going-forward basis and until cancellation of the Paid Plan, all accrued sums on or before the payment due date. Your Account will be charged automatically on the Billing Date and thereafter on the renewal date of Your Paid Plan for all applicable fees and taxes for the next Subscription Period.

The Company does not directly process payment for the Service. You agree that the Company’s Third-Party Payment Processor may store and continue billing Your payment method (e.g., credit card), to avoid interruptions in Your Paid Services. All payment processing Services are subject to the Terms of Service of the Third Party Payment Processor. By agreeing to these Terms, users that use the payment functions of the Service also agree to be bound by the Terms of the Third Party Payment Processor in place at any given time.

Cancelling a Paid Plan

You can cancel a Paid Plan at any time. A cancellation must be in writing to (hello@henosia.com), and is not valid until confirmed in writing per email by the Company. Your access to the Paid Plan and its features will continue for the remainder of the already Paid subscription period. In the event You cancel prior to the end of the subscription period, the remainder of the subscription period will not be refunded.

Failed payment

In the event of failed payment (e.g. due to an expired payment method) for a Paid Plan, the Services of the Paid Plan become unavailable, until valid payment has been made. We will notify You of the failed payment.

Termination and Cancellation

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms of Service. Whether You are in violation of these Terms is determined solely by the Company. Upon termination, Your right to use the Service will cease immediately and Your profile and all information pertaining to it will be scheduled for deletion after 30 days.

You are solely responsible for retaining copies of any Content You upload to the Service, including Customer Data. Upon Termination of Your Account, You may lose access rights to any information You provided to the Service. If Your Account has been Terminated for a breach of these Terms, then You are prohibited from creating a new Account on the Service using a different name, email address or other forms of Account verification.

If You wish to cancel Your Account, You must notify the Company by email (hello@henosia.com) after which You may simply discontinue using the Service. Your access to Your Account will be Terminated either no later than 30 days after giving notice or, if You have a Paid Plan, after the end of Your active Paid subscription period, whichever comes first. Your profile and all information pertaining to it will be deleted no later than 90 days after access has been Terminated.

Content

Managing Content

Our Service allows You to create or load in Content. You are solely responsible for, and for any harm resulting from, the Content You create, load into, link to or otherwise make available via the Service, including but not limited to its legality.

You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use, (ii) the loading of Your Content on or through the Service does not violate copyrights, contract rights or any other rights of any other party and (iii) that You will fully comply with any third-party licenses relating to Your Content.

Content Restrictions

The Company is not responsible for the Content of the Service's users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under Your Account, whether done so by You or any third-party using Your Account.

The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content violates any laws or these Terms. The Company furthermore reserves the right to refuse or remove this Content.

You are not allowed to use the Service for Content intended for unlawful use or for causing harm and/or damage to others. This includes but is not limited to Content (i) violating copyright, trademark, patent or any other intellectual property or proprietary right (ii) that is abusive, tortious, threatening, harmful, pornographic or promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual (iii) that violates any law, regulation, or obligations or restrictions imposed by any third party.

Ownership of Content

You retain ownership of Your Content. Using the Service does not transfer any intellectual property rights to Us from You. However, You agree to grant the Company and Our third-party providers license to copy, store, archive, parse, and display Your Content and any and all other actions directly or indirectly linked to delivering the Service, including continuously improving the Service.

You may use the Service to generate code, suggestions, advice, Plans, or other functions based on the input provided by You (collectively, “AI Output”). The Company hereby assigns to You all of Our right, title, and interest in and to any AI Output.

AI Output

Notwithstanding the foregoing, You acknowledge that AI Output are generated automatically by machine learning technology and may be similar to or the same as AI Output provided to other customers, and no rights to any AI Output generated, provided, or returned by the Service for or to other customers are granted to You under these Terms. Further, You acknowledge that there are numerous limitations that apply with respect to AI Output provided by large language and other AI models (each an “AI Model”) due to the fact that it is automatically generated, including that (i) it may contain errors or misleading information, (ii) AI Models are based on predefined rules and algorithms that lack the ability to think creatively and come up with new ideas and can result in repetitive or formulaic Content, (iii) AI Models can perpetuate biases that are present in the data used to train them, which can result in output that is discriminatory or offensive, (iv) AI Models can struggle with complex tasks that require reasoning, judgment and decision-making, (v) AI Models require large amounts of data to train and generate Content, and the data used to train AI Models may be of poor quality or biased, which will negatively impact the accuracy and quality of the generated output, and (vi) output can lack the personal touch that comes with Content created by humans, which can make it seem cold and impersonal. You agree that You are responsible for evaluating, and bearing all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of AI Output. ANY AI OUTPUT IS PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND.

Intellectual Property

Intellectual Property of Others

We respect the intellectual property rights of others. It is Our policy to respond to any claim of copyright infringement or other intellectual property infringement on the Service of any party. Any such infringement will be handed over to the relevant authorities.

You may be held Accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing Your copyright. Similarly, You may be held Accountable for damages (including costs and attorneys' fees) to the Company as a result of intellectual property infringement or copyright infringement committed by You or caused by Your actions or omissions.

Intellectual Property of the Company

The Company retains exclusive ownership of all intellectual property rights of any kind related to the Website and Service. We reserve all rights that are not expressly granted to You by law or under this Agreement.

The Service and Website and its original Content (excluding Content created or provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service and Website is protected by the laws of copyright, trademark, and other intellectual property or proprietary rights of both the Country and Internationally.

Our trademarks, trade dress and other intellectual property may not be copied, modified, displayed, republished, downloaded, stored, transferred or in any other way used without the prior written consent of the Company.

Data Collection and Usage

Any text, images, files, or code snippets that you submit, upload, or otherwise transmit to the Service via the prompt window, and any resulting code reads or code generations performed by the Service ("AI Input and Output Data"), may be used by the Company to improve and enhance the Service and for other development, diagnostic and corrective purposes in connection with the Service. Your intellectual property rights in any AI Input and Output Data are not transferred to the Company. All AI Input and Output Data will be retained and deleted in accordance with Our Privacy Policy. For clarity, We only use Your AI Input and Output Data to make Our services better; We do not claim ownership of any intellectual property rights in Your AI Input and Output Data.

Any source code repositories You connect to the Service ("Code Data") will not be used to improve the Service. Code Data remains Your property and will not be used for training Our models or enhancing Our offerings.

The Company may collect, generate, and derive performance, analytical, or usage data relating to Your access to or use of the Service ("Usage Data"). Usage Data will not include any Code Data. The Company will only use Usage Data to provide the Service to You, to monitor the performance and stability of the Service, and to prevent or address technical issues with the Service. The Company may also anonymize Usage Data, aggregate it with other data, and use that aggregated, anonymized data to improve the Service.

Subscribing to an Enterprise Plan, You receive enhanced data protection and control. For Enterprise users, the Company explicitly waives its right to use any AI Input and Output Data to improve and enhance the Service and for other development, diagnostic and corrective purposes in connection with the Service. Custom data handling agreements are available upon request to address specific compliance or security requirements. Additionally, no Enterprise user data will be shared with third parties without Your explicit consent. These protections are designed to provide Enterprise users with maximum control over their data while using the Service.

Third Party Services

Our Service may contain links to or integrations with third-party web sites or Services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, practices or privacy policies and other agreements of any third-party web sites or service. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on, by or through any such websites or services.

We strongly advise You to read the Terms and Conditions, Privacy Policies and other agreements of any such third-party web site or Services.

Limitation of Liability

Notwithstanding any damages that You or any third party might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually Paid by You in subscription fees for the Service the past year or 100 USD if You haven't Paid any subscription fees for the Service the past year.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, any price change, modification, suspension or discontinuation of the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states and countries do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states or countries, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and its respective licensors and Service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or Services,

operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected, that the Service will be available at a specific time or location.

Without limiting the foregoing, neither the Company nor any of the Company's providers make any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, Content, and materials or products included therein; (ii) as to the accuracy, reliability, or currency of any information or Content provided through the Service; or (iii) that the Service, its servers, the Content, or e-mails sent from or on behalf of the Company are free of malware including, but not limited to viruses, scripts, trojan horses, or other harmful components. You assume full responsibility and risk of loss or harm resulting from Your use of files, information, Content or other material obtained from the Service.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Indemnity

To the fullest extent permitted by law, You are responsible for Your use of the Service, and You will defend and indemnify the Company, including its affiliates and their respective shareholders, directors, managers, members, officers, employees, consultants, and agents from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including attorneys’ fees and costs, arising out of or connected with: (i) Your unauthorized use of, or misuse of, the Service; (ii) Your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (iii) Your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (iv) any dispute or issue between You and any third party. We reserve the right, at Our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You (without limiting Your indemnification obligations with respect to that matter), and in that case, You agree to cooperate with Our defence of those claims.

Governing Law and Jurisdiction

These Terms are governed by the laws of the Country. Any dispute regarding the Service that cannot be solved amicably, shall be submitted to the court of Aalborg, Denmark. However, if You are a consumer within the EU, You will benefit from any mandatory provisions of the law of the country in which You are resident in.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Changes to These Terms of Service

We reserve the right, at Our sole discretion, to modify, amend or replace these Terms at any time. When we do, it will be reflected in the “last updated” date at the top of these Terms, and any prior version of these Terms will be void. If a revision is material, We will make reasonable efforts to provide at least 30 days' notice prior to any new

Terms taking effect. What constitutes a material change will be determined at Our sole discretion. Changes will be effective from the moment they are published on the Website.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised Terms. If You do not agree to the new Terms, in whole or in part, You must refrain from using the Website and the Service.

We reserve the right to at any time and regularly modify or discontinue, temporarily or permanently, the Website or Service (or any part of either) with or without notice.

Communication

Emails

By using the Service, You consent to receiving certain electronic communications from us as further described in Our Privacy Policy. Please read Our Privacy Policy to learn more about Our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to You electronically will satisfy any legal communication requirements, including that those communications be in writing.

Support

We will attempt to support Our users to the best of Our ability, but We are under no obligation to provide support for the Service. Any and all support will be voluntary and solely at Our discretion. In instances where we may offer support, the support will be subject to published policies.

Feedback

If You choose to provide input and suggestions regarding existing functionalities, problems with or proposed modifications or improvements to the Service, then You hereby grant the Company an unrestricted, perpetual, irrevocable, non-exclusive, fully-Paid, royalty-free right and license to exploit the Feedback in any manner and for any purpose, including to improve the Service and create other products and Services. We will have no obligation to provide You with attribution for any Feedback You provide to us.

Contact us

If You have any questions about these Terms of Service, You can contact Us by email at hello@henosia.com.